Nature’s Element Terms and Conditions

 

Deliveries

Dispatch times are as follows:

  • In stock: 24 to 72 hours.
  • Available in our central warehouses: 7 days. Usually dispatched within one week.
  • Items are dispatched Monday to Friday, excluding bank holidays. The delivery time is between 1 and 5 working days after dispatch.
  • Deliveries are not made on Saturdays or Sundays or on bank holidays in each particular region. All items purchases from Natures Element are delivered by using a recognized international courier companies or Irish post.

Returns and Exchanges

  • If you are not satisfied after receiving your order, you have a period of 30 days from the date of receipt to return or exchange the item(s).
  • The product must not have been used or opened.
  • The product must be returned in the condition in which it was sent, in the original packaging where possible. If the original packaging is not available, it should be replaced with packaging of a similar size and capacity.
  • Returns and exchanges must be made through communicating with our customer support info@natureselement.eu
  • We will not refund the postage cost.

Cancellations

  • You may cancel your order(s) at any time before your order(s) has been sent and receive a full refund.
  • If your order has been sent (i.e. has already left our warehouses) you will have to wait until the order is delivered to you before you can cancel the order, although any such cancellation is subject to certain terms and conditions (see “Returns and exchanges”).
  • You may also contact our Customer Service Helpline to cancel your order, provided the order has not already been dispatched.

Content

This website (www.natureselement.eu) is owned by Natures Element (hereinafter “Natures Element”, “we”, “our”, “us”. We are an Irish registered business under company number 539265 and have our registered address at Newcastle Manor Court, Newcastle, Co. Dublin.

This website and related services are made available to you pursuant to the following Terms and Conditions (“T&Cs”) and any other rules on our website. Please read these T&Cs carefully before placing any orders on this website. We recommend keeping a copy of these T&Cs for future reference. By accessing and using this website you agree to these T&Cs, including any changes. If you do not wish to agree to these T&Cs, please do not further access and /or use this website. For certain campaigns, promotions or contests, additional terms and conditions may apply. If you want to participate in such a campaign, promotion or contest, you need to agree to the relevant terms and conditions applicable to such a campaign, promotion or contest. In case of any inconsistency between such terms and conditions and these T&Cs, these T&Cs shall prevail.

In particular, we wish to draw your attention to our policies relating to the terms of purchase within these T&Cs and our Privacy Policy. If you are under 18, you must inform your parent or guardian about these T&Cs and the Privacy Policy of Natures Element and they must signify their acceptance of these T&Cs and Privacy Policy before you register to use this website or any of this website’s services.

Natures Element reserves the right to amend, modify and/or replace all or part of this website and the information and materials contained on it, as well as these T&Cs. Please check these T&Cs periodically for changes or modifications.

Registration

To use some of the services or features made available to you on this website, you will need to register. When you register, you are required to provide information about yourself that is true, accurate, current and complete in all respects. Should any of your registration information change, please notify us immediately at the following e-mail address: info@natureselement.eu or change your details on online profile. You may also want to review our Privacy Policy. We may change registration requirements from time to time.

Eligibility to purchase

In order to make a purchase through this website, you will be requested to provide your personal details. In particular, customers must provide their real name, phone number, e-mail address and other requested information as indicated. Furthermore, when ordering items you will be required to provide payment details and you represent and warrant that the payment details you provide on ordering are both valid and correct and you confirm that you are the person referred to in the billing information provided.

By making an offer to purchase our products, you expressly authorize us to perform credit checks and, where Natures Element feels necessary, to transmit or to obtain information (including any updated information) about you to or from third parties from time to time, including but not limited to your credit card number, to validate your credit card, to obtain an initial credit card authorization and to authorize individual purchase transaction.

Personal data

You are kindly informed that according to the Privacy Policy your personal data will be part of a file for which Natures Element is responsible, and that will be used for the purposes indicated in the aforementioned Privacy Policy. You are likewise informed that your personal data will be part of a file under the responsibility of Natures Element that will be used for processing and delivery of your order.

Purchase conditions

Stock

The products shown on this website are only a selection of the Natures Element catalogue. This collection has been especially chosen for the Natures Element online web shop. The availability of our products is not real time, meaning that it is possible that selected products may not be in stock (if we have huge order from shops). The online web shop of Natures Element does not accept any responsibility for any lack of stock of any of the items displayed.

Please note that our products change from time to time.

Please note that items in your shopping cart are not reserved and may be purchased by another customer.

How to buy

Natures Element uses the following purchase procedure:

The item(s) you wish to purchase must be selected and added to the shopping cart by clicking on the corresponding shopping cart icon on this website.

The shopping cart will include the reference number of the selected item(s), the name, size and price (including VAT).

In the shopping cart, we will show you a summary identifying the item(s) to be purchased, the total price (including VAT and shipment costs)

After selecting the item(s), you have to fill in an order form. This order form will request personal data and payment information for the purpose of processing the order(s). Please remember that all data must be completely accurate in order to avoid confusion or problems in sending the item(s) purchased.

Order Confirmation

Once you have made your choice and your order has been placed, you will receive an e-mail message from Natures Element or PayPal confirming that your order has been registered (order confirmation). This order confirmation will, among others, include information such as identification of the item(s) purchased, the total price (including VAT and shipment costs) and the delivery details.

If you made an error when placing your order, please contact our Customer Service Helpline who will be happy to assist you. However, please always make sure to review your order before placing it. Before submitting, you have the possibility yourself to edit any information you have entered, such as the shipping or billing address or credit card information, or change or delete items in your shopping cart.

Failure to receive this message may be due to a temporary communications problem with the network or a mistake in writing the e-mail address given. In both cases, please contact our Customer service at info@natureselement.eu. We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorization for payment, that shipping restrictions apply to a particular item or that the item ordered is out of stock. In the event that ordered items are out of stock, you shall be informed by e-mail and any payments will be refunded if the payment was already processed.

We will not be liable to you or any third party by reason of our withdrawing any merchandise from this website whether or not that merchandise has been sold; removing, screening or editing any materials or content on this website, refusing to process a transaction..

Pricing policy

Prices shown on this website are in EUROs (€) and include all applicable taxes, with the exception of those that are expressly excluded. All prices and offers remain valid as advertised from time to time. The price of a product displayed on this website at the time the order is submitted will be honored. Natures Element will not be responsible for any special duties, custom duties or additional costs for deliveries. Natures Element reserves the right to modify its retail prices at any time, except for orders that already have been made.

Payment methods and security

We accept orders at any time, 24 hours a day, every day of the week.

Natures Element will only accept payments made by using credit or debit cards, cash on delivery or pick up (only for pre-agreed via phone option), electronic payment systems, PayPal, or banking transfer upon availability as shown on the payment page. No other form of payment other than those mentioned before will be accepted.

You confirm that the credit/debit card that is being used is yours or that you have been specifically authorized by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to Natures Element, we will not be liable for any delay or non-delivery.

We take all reasonable care to make this website secure. In order to ensure secure payment transactions, Natures Element uses a secured payment system. This means that all confidential data (e.g. credit card number and expiry date) are encrypted and transmitted directly, using Secure Socket Layer (SSL) technology, to a secured server.

Furthermore, we will take all reasonable care, insofar as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from this website.

Natures Element will not accept any responsibility for delays in delivering merchandise resulting from lack of authorization by the bank.

Multiple orders will be shipped once all of the items are available. No partial shipments will be made.

Natures Element reserves the right to withhold any order for security reasons. Customers affected will be notified. We also reserve the right to cancel an order if we cannot verify the shipment and/or billing details, but we shall notify you if this happens. We further reserve the right not to accept and/or cancel an order if we believe the buyer is obtaining the items for re-sale.

Purchase limit

Customers wishing to buy more than 20Kg of products if resident of Ireland or mroe than 2kg if resident abroad must to contact customer service for special delivery arrangement.

Purchase guarantee

We will only be able to fulfill an order if the delivery address is a usual place of residence or place of employment.

Each product is accompanied by the following details:

Natures Element aims to display the colors of its items as closely as possible to the actual color. However, the color of the items may be subject to variations depending on the quality of the monitor of your computer. For this reason, Natures Element cannot guarantee that the colors shown on your monitor are an exact reproduction of the original.

Special offers, promotions and discounts will be valid until the indicated date or no further stock remains whichever is the earliest.

 

Deliveries and insurance

Dispatch times are as follows:

  • 24 to 72 hours after the payment is received.
  • Items are dispatched Monday to Friday, excluding bank holidays.
  • The delivery time is between 2 and 5 working days after dispatch for Europe.
  • The delivery time is between 5 and 7 working days after dispatch for Rest of the world.
  • Products are not insured if you select STANDARD shipping
  • Products are insured if you select REGISTERED shipping

Deliveries are not made on Saturdays or Sundays or on bank holidays in each particular region. All items purchases from Natures Element  are delivered by using a recognized international courier companies or Irish post.

In order to prevent problems with deliveries (incorrect addresses, not finding anyone at the address) the corresponding form must be filled in correctly, especially the box with a contact telephone number.

All items delivered by Natures Element remain our property until Natures Element has received your payment.

Cancellation of orders

You may cancel your order(s) at any time before your order(s) has been sent and receive a full refund. If your order has been sent (i.e. has already left our warehouses) you will have to wait until the order is delivered to you before you can cancel the order, although any such cancellation is subject to certain terms and conditions (see “Returns and exchanges”).

To cancel an order before it is sent contact customer service on +353 85 820 7012 or info@natureselement.eu with request to cancel the order.

Returns and exchanges

If you are not satisfied after receiving your order, you have a period of 30 days from the date of receipt to return or exchange the item(s). In order to return or exchange an order, you must check that it meets the following criteria:

  • the product must not have been used or opened.
  • the product must be returned in the condition in which it was sent, in the original packaging where possible. If the original packaging is not available, it should be replaced with packaging of a similar size and capacity.
  • the product must be delivered to our offices (see address below).
  • Shipping cost will not be refunded.

Natures Element does also not permit the return of items to the online store that have been purchased in other stores or any multi-brand store that sells Natures Elements products.

When sending items for return or exchange the products should be preferably packaged in their original box, and sent by ordinary certified mail to the address as indicated below (and also during the return process).You may send the items through the courier service that you choose . Returns and exchanges may be made through our E-shop.

You should return your items to:

Natures Element

Dublin Road

Edmondstown, Blessington

Co. Wicklow, W91 HFN5,  Ireland

 

To request the return of an item, please follow the following steps:

  • Contact customer service on info@natureselement.eu

Once we have received the item(s) and checked that it/they comply with the requirements as detailed above, Natures Element will refund the price you paid for the item(s) as soon as possible and in any event, no later than 30 working days after you exercised your right to return. Direct costs of returning the item(s), will be paid by you. We will refund full price for the items except the shipping and handling fee.

Where items are delivered by Natures Element team with pre-agreed time and place returns will not be accepted under any circumstances.

Contact

If you have any queries, doubts, claims or suggestions about your order or purchasing via the Internet, you may send us an e-mail to: info@natureselement.eu or call us on +353 85 820 7012

Intellectual Property Rights

All intellectual property rights (including copyright, patents, trademarks, trade names, database rights and design rights) to all of the information and material (including all text logos, graphics and software) provided through this website shall remain the property of Natures Element or its associated companies, or are used with the consent of the relevant rights holders, and are explicitly reserved.

Your use of this website and its contents grants no rights or transfer to you in relation to any copyright, designs, trademarks and any other intellectual property rights relating to the Content (as described in the Content section below), including Natures Element software and all HTML and other codes contained in this website. All such Content, including third party trademarks, designs and related intellectual property rights mentioned or displayed on this website are protected by national intellectual property and other laws and international treaty provisions.

You are permitted to use the Content only as expressly authorized by Natures Element and/or its third party licensors. Any reproduction or redistribution of the above listed Content is prohibited and may result in civil and criminal penalties. Without limiting the foregoing, copying and use of the above listed materials to any other server, location or support for publication, reproduction or distribution is expressly prohibited. However, you are permitted to make one copy for the purpose of viewing the Content for your own personal use.

Content

In addition to the intellectual property rights mentioned above, “Content” is defined as any graphics, photographs, including all image rights, sounds, music, video, audio or text on this website. Although care has been taken to ensure the accuracy of the information and materials on this website, Natures Element does not guarantee that the Content on this website is up-to-date , complete and accurate or that the Content is free of any defects, errors and/or viruses. Furthermore, Natures Element does not guarantee that such defects, errors and/or viruses will be remedied or deleted. Moreover, Natures Element reserves the right to interrupt accessibility to this website for maintenance or updating processes. We always recommend that all users of the Internet ensure they have up to date virus checking software installed.

No commercial use

This website is for your personal, non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, or sell any Content, software, products or services contained within this website. You may not use this website, or any of its Content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own website.

Your activity

You agree that you will be personally responsible for your use of this website and for all of your communication and activity on and pursuant to this website. If we determine that you are or have been engaged in prohibited activities, were not respectful of other users, or otherwise violated the T&Cs, we may deny you access to this website on a temporary or permanent basis.

Hyperlinks

We may include hyperlinks on this website to other websites or resources operated by third parties other than Natures Element, including advertisers. Natures Element has not reviewed all of these websites linked to this website and is not responsible for the content or accuracy of any off-site pages nor are we responsible for the availability of such external websites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external websites or resources.

Limits on our liability

In no event shall Natures Element be liable for any direct and indirect loss, damage or expense – irrespective of the manner in which it occurs – which may be suffered due and/or pursuant to your use of this website and/or the information or materials contained on it, or as a result of the inaccessibility of this website and/or the fact that certain information or materials contained on it are incorrect, incomplete or not up-to-date.

The clause above does not exclude or limit the liability of Natures Element for anything for which liability cannot be excluded or limited by law.

Compensation

At our request, you agree to compensate us fully, defend us and hold us harmless immediately on demand, our officers, directors, agents, affiliates, licencors, and suppliers, from and against all liabilities, claims, expenses, damages and losses, including legal fees, arising from any breach of these T&Cs by you including the use by any other person accessing this website using your account as a result of your action or inaction.

Relationship

You acknowledge and agree that no joint venture, partnership, employment, or agency relationship exists between you and Natures Element as a result of these T&Cs or your use of this website. You agree that you may not and will not present yourself as a representative, agent or employee of Natures Element and we shall not be liable for any representation, act, or omission on your part.

No waiver

If you breach the T&Cs and we take no action against you, we will still be entitled to use our rights and remedies in any other situation where you breach the T&Cs.

Governing law

These T&Cs shall be governed by and construed in accordance with law of Ireland and the relevant courts of Dublin will have in principle jurisdiction.